Refund & Cancellation Policy

1. Cancelling an Order

• You can cancel an order yourself from My Account → My Orders as long as it hasn't been shipped yet (i.e. it is still New, Pending, or Confirmed).
• Once an order has shipped, it can no longer be cancelled — please use the return process below instead.
• We may also cancel an order if a product turns out to be unavailable, priced incorrectly, or in case of suspected fraud — you'll receive a full refund for any amount already paid.

2. Returns & Replacements

If your order arrives damaged, defective, or incorrect, please contact us within [7 days of delivery — configure this window as needed] with your order number and photos of the item received. We will arrange a replacement or refund once the issue is verified.

For hygiene and wholesale-lot reasons, items such as false nails, hair accessories, and jewellery that have been used, altered, or are not in their original packaging [confirm exact non-returnable categories for your catalog] cannot be returned unless they arrived damaged or defective.

3. Refund Method & Timeline

• Approved refunds for online payments (UPI/Card/Net Banking via Razorpay) are credited back to the original payment method.
• Refunds are typically initiated within [X business days — configure] of approval; your bank or payment provider may take a few additional business days to reflect the credit.
• For Cash on Delivery orders, refunds (where applicable) are processed via bank transfer or UPI to details you provide.

4. How to Request a Cancellation, Return, or Refund

Sign in and go to My Account → My Orders to cancel an eligible order, or contact our support team with your order number:

Email: MASHAIMPORTS25@GMAIL.COM
Phone: 9791554451
Support Hours: Mon–Sat, 10AM–7PM

5. Changes to This Policy

We may update this policy from time to time; the "Last updated" date above reflects the latest revision. This policy works together with our Terms & Conditions.